Last week we were presenting to members of the Chartered Insurance Institute (CII) in Ipswich. Organised by the CII, the venue was Ipswich Town Football Club, where the usual (non-hicoholic) liquid beverages and lunch were to be provided.

As is sometimes the case, there were last minute changes to the format and to the timings, which can occasionally be a real spanner-in-the-works for some locations. Not only did our hosts at Ipswich Town attend to various things without having to be asked - like find some Gaffer tape to straighten the projector screen - they were very happy to accommodate whatever changes were felt necessary. It wasn’t so much a case of nothing being too much trouble, it was more like whatever we wanted was no trouble whatsoever.

It was as a direct result of this very positive experience that we decided to launch the radius 360 Person of the Moment - our recognition of someone who leaves a very positive impression.

Our thanks then to our very first Person of the Moment:

NAOMI HODGES Duty Manager (and her team) at Ipswich Town Football Club

whose calm and welcoming manner made our day so much easier.